WhatsApp AI / CRM Bot — AI Conversations & Auto-Replies on WhatsApp
AI-powered WhatsApp engagement solution that connects WhatsApp to RLAI’s AI engine — so your business can hold natural conversations with customers and reply to them automatically, while staying linked to your CRM and business workflows.
Portfolio pillar: AI for Customer & Marketing
Primary Industries
Retail
BFSI
Automotive
Healthcare
Hospitality
Real Estate
Consumer Brands
Key Use Cases
AI-powered conversations — WhatsApp is connected to an AI engine that understands customer messages and holds natural, two-way conversations.
Automatic customer replies — Answers customer questions instantly, at any hour, using your business information.
Lead capture — Captures new leads directly through WhatsApp conversations.
Lead qualification — Asks qualifying questions over WhatsApp to identify leads worth a follow-up.
Customer support — Handles routine customer support questions over WhatsApp.
Order status — Lets customers check order status without calling support.
Appointment booking — Lets customers book appointments within a WhatsApp chat.
Campaigns — Runs marketing campaigns over WhatsApp.
Personalized offers — Sends offers tailored to a customer's history or segment.
Customer reactivation — Reaches out to lapsed customers over WhatsApp.
Feedback collection — Collects customer feedback conversationally after an interaction.
